FAQs

All prices in the shop are in Danish kroner.

I just placed an order, when will it be shipped?
We do our best to ship items as quickly as we can - the average delivery time is currently 1-3 business days in Denmark.
Tracking numbers will be updated 1 day after your order has shipped. If you do not have a tracking number after 3 business days, please email us at
info@jakkeshoppen.dk

I am not satisfied with my order, can it be returned?
We offer a 100% money-back guarantee if the product is defective or damaged. We give you 14 days to send it back to us for a full refund. You must send it back at your own expense; once we receive the product, we will refund the full amount of your original purchase. Please include your name and order number on all returned packages.
Please note: If your package is in transit, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You can cancel your order without penalty! You must cancel your order before it ships. If the item has already shipped, please use our easy return system to receive a full refund.

I entered a wrong address, what do I do now?
If you have misspelled or autofilled an incorrect address, simply reply to your order confirmation email and confirm. After double-checking that the provided address is incorrect, please notify us via email at
info@queeninyou.dk
If the address provided is incorrect, we can change the address to the correct one within 24 hours. No refund will be given after 24 hours if submitted incorrectly.

How long does shipping take?
Shipping times vary as we ship worldwide from different fulfillment centers based on your location. The average delivery time is 1-3 business days.

I have a question that wasn't answered, can you help?
We are here to help you! Please send us an email to info@queeninyou.dk, and we will be happy to assist you in any way we can. We receive a large number of emails. If you wish to receive a quick response, please include your order number.