Customer Service - Terms and Conditions

We do not offer phone support. Please send an email, and we will respond quickly, within 24 hours.

By shopping on our site, you agree to the terms and conditions below. We recommend that you read all terms and conditions before making a purchase. This will provide you with all practical information and help prevent any misunderstandings.

We reserve the right to cancel an order if it does not fit into our sales strategy, without having to give a reason to the buyer.

Prices
All prices on the website are stated in DKK, including VAT and other taxes. Prices do not include shipping costs, but there are no additional costs beyond shipping.

Company Information
Jakkeshoppen.dk

Evto-Web Aps.
Lind Hansens Vej 13 F
5000 Odense C.
Denmark
CVR: DK37329665

DISCOUNTS

All discounts are based on what is stated in the shop.

PAYMENT

jakkeshoppen.dk accepts payment with VISA, VISA Electron, Mastercard, and Mobilepay. Payment will only be debited from your account when the item is shipped. All amounts include VAT.

DELIVERY AND SHIPPING PRICES

Jakkeshoppen.dk aims to dispatch orders within 24 hours of receiving your order.
We ship throughout Denmark. Shipping is free for purchases over DKK 499 - otherwise, it costs DKK 39 to a parcel shop. If you wish for delivery to your address, it costs DKK 69 with PostNord.
Your items will be sent with GLS or DAO.

NOTE: If there is no space at the delivery point, your package will be moved to the nearest delivery point, and you will be notified. If problems arise, please contact customer service.
Items are delivered on all weekdays. Your item will be delivered 1-3 business days after ordering.

RIGHT TO COMPLAIN

A 2-year right to complain is granted in accordance with the Sale of Goods Act. Our right to complain applies to material or manufacturing defects that were present on the item when you received it.
You can have the item repaired, exchanged, refunded, or receive a price reduction, depending on the specific situation, which will be agreed upon on a case-by-case basis.
The right to complain does not cover errors or damage caused by incorrect handling of the product. You must complain within a "reasonable time" after you have discovered the defect/error. If you complain within approximately two months after the error has been discovered, the complaint will always be timely.

If the complaint is justified, we will refund your (reasonable) return shipping costs. You will be able to get a return package label if you contact us. The item must always be sent back in proper packaging. Remember also to get a receipt for dispatch. Contact us before you wish to return your product. For returns, complaints, and exercise of the right of withdrawal, the item must be sent to:

Jakkeshoppen.dk , Lind Hansens Vej 13 F 5000 Odense C.

Shipments sent cash on delivery are not accepted.

REFUND

If a refund is involved, please include the order number, and the refund payment will always be sent back to the payment method used for the purchase. You can write this information on the return slip you receive with the package label.

REFUNDS - RETURNS - EXCHANGES DURING SALES

Products and orders cannot be refunded, returned, or exchanged during sales periods, special offer campaigns, or when using special discounts.

RIGHT OF WITHDRAWAL

As a consumer, you have a 14-day right of withdrawal when you shop with us. The withdrawal period expires 14 days after you have received the product.

The deadline means that you have 14 days from receiving the product to notify us that you wish to cancel your purchase. You must send an email to info@jakkeshoppen.dk.

You cannot cancel the purchase by refusing to receive the item without simultaneously notifying us; you risk incurring a fee of DKK 100 to cover forward and return shipping costs.

Should you cancel your purchase, where a free gift is delivered with the order itself, the entire order, including the gift, must be returned.

RETURN

Once you have notified us that you wish to cancel your purchase, you have 14 days to send the item back to us.

You must pay for the return shipping yourself, and you are liable if damage occurs during transport. This means you bear the risk for the condition of the item from the time you receive it until we receive it back. We recommend you use our return system, where we deduct the amount from your credit.

When returning, you are responsible for ensuring the item is properly packaged. To expedite processing, please include a copy of the order confirmation in the package.

The item should be sent to:

Jakkeshoppen.dk

Lind Hansens Vej 13 F

5000 Odense C

CONDITION OF THE ITEM UPON RETURN

You are only liable for any deterioration in the value of the item due to improper handling or abuse beyond what is necessary to determine the nature, characteristics, and functioning of the item. In other words, you can try on the item, but it must be in the same condition as when you received it.

If the item has extraordinary signs of use - has been used, or has damage beyond what is described above, it will be considered used. This may mean that upon cancellation of the purchase, you will only receive a partial refund or no refund of the purchase amount, depending on the commercial value of the item when we receive it.

REFUND

If you cancel your purchase, you will naturally receive the amount you have paid to us back. In case of a reduction in value for which you are liable, this amount will be deducted from the purchase price. When exercising the right of withdrawal, all payments received from you, including delivery costs (excluding additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), will be refunded without undue delay and no later than 14 days from the date on which we received notification of your decision to exercise the right of withdrawal.

Refunds will be processed using the same payment method you used for the original transaction unless you have expressly agreed otherwise. We may withhold the refund until we have received the item back.

COMPLAINT OPTIONS

You have the option to complain about a product or service, which can be submitted to the Centre for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg.

You can complain to the Centre for Complaint Resolution via the Complaints Portal of Nævnenes Hus.
Link: https://naevneneshus.dk/

To complain, the item or service you wish to complain about must have cost at least DKK 1,110 and no more than DKK 100,000. There will be a fee for processing the complaint.

If you are a consumer residing in another EU country, you can submit your complaint on the EU Commission's online complaint platform.

The platform can be found here: https://ec.europa.eu/consumers/odr/

If you submit a complaint here, you must provide our email address: info@queeninyou.dk

PERSONAL DATA POLICY

We need the following information when you shop with us: Name, address, phone number, and email address.

We register and disclose the personal information necessary to deliver the item to you.

Personal data is registered with jakkeshoppen.dk and stored for five years, after which the information is deleted.

We also cooperate with a number of other companies such as Google - Facebook, Instagram, etc., which store and process data. These companies process information solely on our behalf and may not use it for their own purposes.

We only work with data processors in the EU or in countries that can provide your information with adequate protection.

You always have the right to be informed about what information we process about you.